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Customer Service

CUSTOMER SERVICE

We love being able to talk to our customers so please don’t hesitate to call us if you have any questions about sizing, fit or general maternity styling suggestions.

You can reach us at t: 718 638 1960 Tuesday – Saturday 11am – 7pm, Sunday 12pm-6pm EST. We are closed Mondays.

You can also contact us via email at shop@bumpbrooklyn.com. We endeavor to reply within 24 hours or sooner.

SALES TAX

8.875% Sales tax is applied to all clothing items $110 and over as well as all non-clothing items shipped within NY State. All clothing items under $110.00 are not taxed. There is no sales tax on shipments out of state.

Please note that Paypal is not set up to charge tax on individual items, so any orders shipped within NY state will have 8.875% tax applied to all items. BUMP will refund any tax over-charged on clothing when your order is processed. Thank you in advance for your understanding!

SHIPPING

Orders are shipped within 2 business days and most of the time, the same day an order is placed. BUMP will contact you via e-mail in the unforeseen circumstance that we are not able to ship your order in that time frame or if we need additional information for credit verification or international shipping.

DOMESTIC SHIPPING CHARGES

Packages are shipped via UPS & USPS at the following rates.

USPS Priority $6 (2-3 business days anywhere)
UPS Ground $12 (generally 2-7 business days depending on destination)
UPS 2 Day $30 (2 business days)

All shipping & handling charges are applied at the first shipment. No shipping & handling charges will be applied to any subsequent shipments if the order is shipped incomplete.

INTERNATIONAL SHIPPING

BUMP is happy to ship internationally. In general, shipping to most countries is US$25-60 for 7-10 business day service (USPS Priority Mail), and does not include customs charges imposed by individual countries. BUMP will e-mail customer prior to shipping to finalize shipping charges.

If you have an immediate question or concern, feel free to phone us at (718) 638-1960 or send us an e-mail (shop@bumpbrooklyn.com).